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It's a Curious Thing...
Nov. 26th, 2010 03:25 pm...and one I'm wondering at still now.
Last weekend, wanting to see the Carolina game, I signed up, (I'd thought), for the 24 hour pass at ESPN3. Not problem, great service, once I got the computer to cooperate. However, later I discovered the uncooperative computer had - in spite of my checking the right circle on the form - actually signed me up for the annual pass... vastly different in price (10 times as much in fact). I was annoyed, but fairly philosophical, one of those things I didn't think I could change, right?
Anyway, just on the off-chance that I could do something about it, I sent an email to ESPN3 customer services, explaining the problem and that I didn't intend to use the service, because the game season had finished etc, and would they please cancel the subscription and please refund the difference between annual and 24 hour pass. I didn't expect that they would, but guess what? THEY DID!
Or at least that's what the Email says, that they have 'initiated a refund' of the difference, but... here's the curious bit. I paid for the subscription on my card, and the transaction was completed immediately. I paid and could watch the same day. The refund - apparently I have to give my bank 5 - 7 days to process that. Why? Why not just send it back, via the same immediate route - my card?
I mean, so long as I get the refund it's no biggy - but it's one of those things that makes you go, 'hmmm'
Last weekend, wanting to see the Carolina game, I signed up, (I'd thought), for the 24 hour pass at ESPN3. Not problem, great service, once I got the computer to cooperate. However, later I discovered the uncooperative computer had - in spite of my checking the right circle on the form - actually signed me up for the annual pass... vastly different in price (10 times as much in fact). I was annoyed, but fairly philosophical, one of those things I didn't think I could change, right?
Anyway, just on the off-chance that I could do something about it, I sent an email to ESPN3 customer services, explaining the problem and that I didn't intend to use the service, because the game season had finished etc, and would they please cancel the subscription and please refund the difference between annual and 24 hour pass. I didn't expect that they would, but guess what? THEY DID!
Or at least that's what the Email says, that they have 'initiated a refund' of the difference, but... here's the curious bit. I paid for the subscription on my card, and the transaction was completed immediately. I paid and could watch the same day. The refund - apparently I have to give my bank 5 - 7 days to process that. Why? Why not just send it back, via the same immediate route - my card?
I mean, so long as I get the refund it's no biggy - but it's one of those things that makes you go, 'hmmm'
